Support 👋
Getting Support
At Simplify AI, we're committed to providing you with excellent support to ensure your success with our platform. Here are the various ways to get assistance whenever you need it.
Support Options
📅 Schedule a Meeting
Book a one-on-one session with our team for personalized assistance, training, or to discuss your specific needs.
📧 Email Support
Send us a message for detailed technical questions or account-related inquiries.
📱 Text Support
Phone number: (248) 248-2929
Hours: Monday through Saturday, 9:30 AM - 6:00 PM ET
Receive quick responses to your questions via text message
📞 Phone Support
Phone number: (248) 248-2929
Hours: Monday through Saturday, 9:30 AM - 6:00 PM ET
Speak directly with our support team for immediate assistance
🎥 Video Tutorials
Visit our YouTube channel for helpful tutorials, feature walkthroughs, and tips to maximize your Simplify experience.
Support Tiers
Within 24 hours
24/7
Detailed questions, account issues
Text
Within 2 hours
Mon-Sat, 9:30 AM - 6:00 PM ET
Quick questions, troubleshooting
Phone
Immediate
Mon-Sat, 9:30 AM - 6:00 PM ET
Urgent issues, guided assistance
Scheduled Meeting
By appointment
Based on availability
Training, demonstrations, custom setup
Before Contacting Support
To help us resolve your issue more efficiently, please have the following information ready:
Your account email address
Device and browser type you're using
Clear description of the issue you're experiencing
Screenshots or screen recordings (if applicable)
We're here to ensure your experience with Simplify AI is seamless and productive!
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