Support 👋

Getting Support

At Simplify AI, we're committed to providing you with excellent support to ensure your success with our platform. Here are the various ways to get assistance whenever you need it.

Support Options

📅 Schedule a Meeting

Book a one-on-one session with our team for personalized assistance, training, or to discuss your specific needs.

• Book a meeting through Calendly

📧 Email Support

Send us a message for detailed technical questions or account-related inquiries.

• Contact us via our support form

📱 Text Support

• Phone number: [phone]

• Hours: Monday through Saturday, 9:30 AM - 6:00 PM ET

• Receive quick responses to your questions via text message

📞 Phone Support

• Phone number: [phone]

• Hours: Monday through Saturday, 9:30 AM - 6:00 PM ET

• Speak directly with our support team for immediate assistance

🎥 Video Tutorials

Visit our YouTube channel for helpful tutorials, feature walkthroughs, and tips to maximize your Simplify experience.

• Simplify AI YouTube Channel

Support Tiers

Support Type	Response Time	Availability	Best For
Email	Within 24 hours	24/7	Detailed questions, account issues
Text	Within 2 hours	Mon-Sat, 9:30 AM - 6:00 PM ET	Quick questions, troubleshooting
Phone	Immediate	Mon-Sat, 9:30 AM - 6:00 PM ET	Urgent issues, guided assistance
Scheduled Meeting	By appointment	Based on availability	Training, demonstrations, custom setup

Before Contacting Support

To help us resolve your issue more efficiently, please have the following information ready:

• Your account email address

• Device and browser type you're using

• Clear description of the issue you're experiencing

• Screenshots or screen recordings (if applicable)

We're here to ensure your experience with Simplify AI is seamless and productive!